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Terms of Trade

Ordering

You can order from us by using our online secure store, phone, fax or e-mail. We will then contact you by e-mail after receiving your order to confirm that we have received it. We only deliver to physical addresses. We do not deliver to postal boxes or private bags. Orders are delivered via Toll couriers in most cases, with tracking facilities available. We currently are only able to ship to addresses and take orders from within New Zealand.


Online Security

We are committed to making your shopping experience with us a safe one. All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Our secure Payment Gateway is hosted by DPS, and as such DPS take care of the security of your credit card details and information.


Dispatch

Please note that business days are classed as Monday-Friday and exclude statutory holidays. We endeavour to dispatch orders received before midday (New Zealand time), on any business day that day. However, this may not happen for a variety of reasons and you should allow 2-3 business days for an order to be dispatched. We will communicate with you should the dispatch date be longer than three business days from your order date.
 

Delivery

The delivery times noted on the website and your order confirmation are the indicative timings advised by Toll couriers. Orders are packed and dispatched in Ashburton. Fourflax Ltd cannot be held responsible for deliveries not made during this timeframe. Delivery times will be impacted by statutory holidays in New Zealand and rural delivery addresses.

 


Our Guarantee

We at ProVida are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however we erroneously sends you the wrong item, we will be happy to exchange or refund goods that are returned to us in a re-saleable condition i.e. unused and in their original packaging, within 14 days of your receiving them. We are not able to exchange or refund goods which have been used unless you are not 100% satisfied with the product. In this case, we will happily refund goods that are returned to us.  If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Prior to dispatching any item you wish to exchange or return, please contact us by email on info@provida.co.nz, by phone on 03 308 3345 or by fax on 03 308 3345 to discuss the nature of your return.

Simply enclose your details and reference number and return the merchandise via pre-paid, insured mail to the address below.

Our address is:
Fourflax Ltd T/A ProVida
27 Dobson Street
Ashburton


Returns

Refunds will be made in the form of a balance transfer to your bank account, or a refund through DPS to the value of the items for which a return is requested.


Returns and Exchanges - Shipping and Handling Charges

Shipping charges for returns and exchanges are your responsibility. If, however, an error was made in processing your order, or the product was found to be faulty, we will gladly reimburse you for any postal and handling expenses. No additional shipping and handling charges will apply when exchanging ProVida products to a value that is less or equal to the value of the original products. Should the cost of the new or additional products be greater than that of the original merchandise purchased, shipping and handling costs will be calculated according to the price difference.


Complaints

Complaints will receive our prompt and personal attention, and can be directed to us by e-mail, phone, fax or click here to CONTACT US.


Mailing List & Privacy

We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.  For more details please see our PRIVACY POLICY.
If you have any questions at all about any of the above information, please CONTACT US.


 

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